Contact ProposalCreation support
The fastest way to reach us is email. Write to [email protected] and a person from our team answers on business days.
Write to [email protected]
This is the only contact address for ProposalCreation, and it reaches the team that builds and runs the product. Use it for questions about your account, your plan and billing, the AI drafts, e-signatures, integrations, security or anything that does not work the way you expect.
What to include in your message
A complete message lets us solve the problem in one reply instead of three.
- The email address of your ProposalCreation account
- What you were trying to do and what happened instead
- The proposal name or link, if the question is about a specific proposal
- A screenshot, if something looks wrong on screen
- For billing questions, the plan you are on and the date of the charge
When we answer
We answer every message on business days, in the order it arrives. Questions from paying workspaces about sending, signing or billing go to the top of the queue. We do not promise a number of hours, but we do promise a real answer with the steps that solve your problem, not a form reply.
Help inside the app
Once you are signed in, the help panel inside ProposalCreation has short guides for every part of the product: setting up your brand style, filling your content library, building pricing tables, adding signers, connecting your CRM and inviting your team. Messages sent from the help panel arrive at the same support team and include your workspace details automatically, so you do not need to explain your setup.
Answers you can find right now
Many questions already have a full answer on the site.
- Read the proposal software FAQ for answers on AI drafts, style, e-signature, RFPs, integrations and billing.
- See ProposalCreation security for how we encrypt, store, export and delete your data.
- Compare plans, seats and limits on ProposalCreation pricing.
- Learn the four steps from brief to signature on the online proposal software page.
Questions we answer most often
- How to set up a brand style so every AI draft follows your look and voice
- How AI drafts and rewrites are counted in your plan and when they reset
- How to add several signers and set the signing order
- How to connect HubSpot, Pipedrive or Salesforce and sync proposal status
- How to move between monthly and annual billing or change your plan
Reporting a security issue
If you believe you have found a security problem in ProposalCreation, email [email protected] with the word Security in the subject line, a description of the issue and the steps to reproduce it. Please do not access data that is not yours and give us reasonable time to fix the problem before sharing details publicly. We confirm receipt and keep you informed while we work on it.
Billing and cancellation questions
You can change your plan, update your card, download invoices and cancel your subscription yourself in the billing settings of your workspace, at any time and without writing to us. Cancellation stops the next renewal and you keep access until the end of the period you paid for. Payments are final, and the exceptions are listed in the refund policy. If a charge looks wrong, write to support with the date and amount and we check it the same business day we read your message.
Privacy and data requests
To request a copy of your data, a correction or the deletion of your account and proposals, write to [email protected] from the email address of your account. The administrator of the proposalcreation.com service handles these requests as described in the Privacy policy.