Refund Policy

We refund a charge only in these situations.

• Duplicate charge: you were charged twice for the same subscription and the same billing period. We refund the duplicate payment.
• Unauthorized charge: a charge was made without the authorization of the card holder or account owner and this is confirmed after we review the account activity. We refund the unauthorized payment and secure the account.
• Complete service failure: the service was completely unavailable to you for an extended period, so you could not use it at all, and you reported the problem to [email protected] while it was happening. We refund the part of the fee that covers the period of the failure.

• Cancellation does not reverse a payment that has already been charged. Cancelling stops future renewals, and you keep access until the end of the period you paid for.
• We do not issue prorated refunds for the unused part of a monthly or annual period.
• We do not refund unused AI drafts, AI rewrites or seats. Deleting proposals does not return usage to your limit.
• Moving to a lower plan takes effect at the next renewal and does not trigger a refund for the current period.
• Forgetting to cancel before a renewal, not using the service, or a change in your business needs is not a reason for a refund.
• Accounts suspended for a breach of the Terms of Service are not refunded.

ProposalCreation is a business tool. If you nevertheless subscribe as a consumer residing in the European Union, you have a statutory right to withdraw from a distance contract within 14 days. When you subscribe, you request that the service starts immediately and confirm that you lose the right of withdrawal once the service has begun. With that request and confirmation, the right of withdrawal ends as soon as your access starts. If you did not give that consent, you may withdraw within the statutory period by emailing [email protected], and we refund the payment less the value of the service already provided.

Email [email protected] and include the following details so we can find the charge quickly.

• The email address of your ProposalCreation account.
• The date and amount of the charge.
• What happened: duplicate charge, unauthorized charge or service failure, with any details or screenshots that help.

We reply within 3 business days. Approved refunds go back to the original payment method, and the time it takes to appear depends on your bank.

Please contact us first. Most billing problems are solved by email faster than a card dispute, and a dispute can freeze your account while it is reviewed. Information about how we handle billing data is in our Privacy Policy.

We may update this policy from time to time. The version in force on the date of a charge applies to that charge, and material changes are announced to account owners by email before they take effect.